Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBWRK520 Mapping and Delivery Guide
Manage employee relations

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency BSBWRK520 - Manage employee relations
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to manage employee and industrial relations matters in an organisation. It involves developing and implementing employee and industrial relations policies and plans and managing conflict resolution negotiations. It applies to those who are authorised to oversee industrial relations and manage conflict and grievances in an organisation. They will have a sound theoretical knowledge base in human resources management and industrial relations as well as current knowledge of industrial relations trends and legislation.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop employee and industrial relations policies and plans
  • Analyse strategic plans and operational plans to determine long term employee relations in accordance with organisational objectives
  • Analyse existing employee relations performance in relation to workforce objectives
  • Evaluate options in terms of cost-benefit, risk-analysis and current legislative requirements
  • Work with relevant internal stakeholders to develop industrial relations policies and plans
  • Identify the skills and knowledge needed by management and the workforce to effectively implement these strategies and policies
       
Element: Implement employee relations policies and plans
  • Develop an implementation plan and a contingency plan for the employee relations policies and strategies
  • Make arrangements for training and development for identified needs to support the employee relations plan
  • Undertake associated employee relations activities to reach agreement on changes required by the organisational policies or implementation plan
  • Document procedures for addressing grievances and conflict
  • Identify and communicate key procedures for addressing grievances and conflict to stakeholders
  • Review employee relations policies and plans to establish whether they are meeting their intended outcomes
       
Element: Manage negotiations to resolve conflict
  • Develop and deliver training to individuals in conflict-management techniques and procedures
  • Identify, and where possible alleviate or eliminate, sources of conflict or grievance according to legal requirements
  • Evaluate documentation and other information sources to clarify issues in dispute and ensure completeness, balance and relevance
  • Obtain expert or specialist advice and/or refer to precedents, if required
  • Determine desired negotiation outcomes, negotiation strategy and negotiation timeframes
  • Advocate the organisation’s position in negotiation with the view to reaching a resolution that aligns to organisational objectives
  • Document, and if necessary certify, the agreed outcomes with the relevant jurisdiction
  • Take remedial action where groups or individuals fail to abide by agreements
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Analyse strategic plans and operational plans to determine long term employee relations in accordance with organisational objectives 
Analyse existing employee relations performance in relation to workforce objectives 
Evaluate options in terms of cost-benefit, risk-analysis and current legislative requirements 
Work with relevant internal stakeholders to develop industrial relations policies and plans 
Identify the skills and knowledge needed by management and the workforce to effectively implement these strategies and policies 
Develop an implementation plan and a contingency plan for the employee relations policies and strategies 
Make arrangements for training and development for identified needs to support the employee relations plan 
Undertake associated employee relations activities to reach agreement on changes required by the organisational policies or implementation plan 
Document procedures for addressing grievances and conflict 
Identify and communicate key procedures for addressing grievances and conflict to stakeholders 
Review employee relations policies and plans to establish whether they are meeting their intended outcomes 
Develop and deliver training to individuals in conflict-management techniques and procedures 
Identify, and where possible alleviate or eliminate, sources of conflict or grievance according to legal requirements 
Evaluate documentation and other information sources to clarify issues in dispute and ensure completeness, balance and relevance 
Obtain expert or specialist advice and/or refer to precedents, if required 
Determine desired negotiation outcomes, negotiation strategy and negotiation timeframes 
Advocate the organisation’s position in negotiation with the view to reaching a resolution that aligns to organisational objectives 
Document, and if necessary certify, the agreed outcomes with the relevant jurisdiction 
Take remedial action where groups or individuals fail to abide by agreements 

Forms

Assessment Cover Sheet

BSBWRK520 - Manage employee relations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

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Assessor name:

Signature:

Date:


Assessment Record Sheet

BSBWRK520 - Manage employee relations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: